Frequently Asked Questions

Is there a guide for writing journal entries?

There is no one particular way to write journal entries. An entry can be a few words, a couple sentences, several paragraphs, or a smorgasbord of tidbits. You can enter a single daily entry or many entries each day. Basically, it’s entirely up to you.

What information should I record?

Whatever’s on your mind, or whatever you’d like to document for future reference. You can use Yo Journal to recap everyday activities or to record your thoughts and opinions.

What’s a widget?

Widgets are templates for recording and viewing specific pieces of information (i.e. books read, movies seen, or your daily weight). Data submitted into a widget may appear as a list, graphically, or as a set of averages.

There are currently five widgets to choose from. To learn more about widgets, click here.

What are categories and why would I use them?

Categories enable users to create specific topics (i.e. quotes, hobbies, or clients) and submit and maintain entries independent from their main journal entries. Categories can be set up and used to:

  • Keep noteworthy quotes
  • Record the lives of your children
  • Document career highlights for a particular job
  • Track hobby-related information
  • Capture ideas for a book you’d like to write or a business you’d like to start
  • Input the results of your favorite team
  • Note patient or client meeting/conversation details
  • Mark business milestones and goals
  • Record lessons learned or shared wisdom
  • Maintain hours and tasked worked on a particular project

All entries submitted on a specific category appear on the same page in reverse chronological order. To learn more about categories, click here.

Can I export my information?

Yea, anything you submit to Yo Journal can be easily exported. It’s your information, not ours!

  • To export your main journal entries, select “Setting” from the main navigation (at the top of page) and look for the option under Account Details to complete the export.
  • To export widget-related information, select “Widgets” from the main navigation (at the top of the page) and the “export data” for the specific widget’s data you’d like to export.
  • To export category-related information, select “Categories” from the main navigation (at the top of the page), mouse over a category name and select “export” from the list of options that appear.

Why can’t I upload a file?

There are two possible reasons why you may not be able to upload a file: 1) you are still in your trial period and the abilty to add files is only available to paying users or 2) the file you are attempting to upload is larger than 2 MB. Only files smaller than 2 MB can be uploaded.

Who can read my journal entries?

Only you! Journal entries are entirely private for personal consumption and reference only. Your entries are never made public or “published” outside of what you can access with your email address and password.

How safe/private is my information?

The privacy and security or your journal entries are of the utmost importance to us. To this end, the following measures have been put in place to maintain your privacy.

  • All passwords during login and signup, as well as all credit card info, are encrypted using AES-256 bit encryption.
  • To help prevent “phishing” attacks, our AES public key is signed by Comodo CA Ltd.
  • Access to any files or journal entries requires that the user has authenticated during the current browser session with our login system.
  • Browser sessions are identified by cryptographically random session IDs stored in session cookies that are destroyed when the browser closes.
  • All passwords in the database are stored as one way hashes. This means that in the unlikely event of a hacker obtaining copy of the passwords database, he would not allow have the ability to login to a user's account. Passwords are always compared as hashes and never store in a human readable form.
  • Server access is limited to only a couple of Inspired Concepts, Inc. employees.
  • Our server is behind a firewall, and any unauthorized access attempts will be blocked, logged, and reported to Inspired Concepts, Inc. staff.
  • Data is stored redundantly and nightly backups are made to avoid data loss.

How do I upgrade my account?

Select “Settings” from the main navigation at the top of the page. Under Account Details, you’ll see an option where you can upgrade your account.

How do I cancel my service?

Canceling service with Yo Journal depends on which payment plan you've chosen.

Simply decline the renewal notice when it appears after your 1, 2, or 3 year billing cycle has expired.

What is your refund policy?

Inspired Concepts, the company that owns and operates Yo Journal, does not provide refunds. However, Yo Journal uses are never obligated to continue to pay for the service beyond their 1, 2, or 3 year commitment. See “How do I cancel my service“ for more information.